“It was late on a Saturday afternoon and my son walked out of the basement and was surprised to have fallen in a hole! Upon inspection I discovered it was a hole over the septic tank. We made 4 or 5 calls of septic companies advertising open 24/7 and Ken at TurdBusters called back right away. We FaceTimed some pictures and he said they’d be right over. 45 minutes his crew was here looking it over and pumping the septic tank. It seemed the entire lid (from 1998) had collapsed into the tank. They secured the area and left after dark. We discussed cost for lid and agreed to proceed. Tuesday they returned to replace the lid. When digging out space to put in the new lid the old tank itself started crumbling. This required major surgery and a whole new plan to replace the whole tank and hook ups in and out. We discussed the additional project costs, and agreed to proceed. The entire time Ken and crew answered all questions and explained our options and their recommendations and why. They got all permissions from Troup County and we even got to meet with the county inspector and ask questions ourselves. The only thing we didn’t have to redo was the drain field thankfully. It took a couple of days to get all the plumbing and risers and concrete tanks but now we have a brand new UP TO CODE and fully legally compliant septic system. Only issue we noticed was when after they were done and we were cleaning up getting ready for grass replacement, the downhill or outlet riser tank lid had been cracked (like a digging machine hit it or a rock dropped on it). We called Ken and with no issue or complaint he got us a replacement lid and had it on in a couple of days. Expensive and unexpected? Yes. But I’ll say TurdBusters was there for us and did everything they said and quality was great. Can’t recommend them highly enough especially if you need major replacements and need to bring a 30 year old septic system to code and back to working order.”

-Bill Barrett